Shipping policy
SHIPPING POLICY
Last updated: August 31, 2026
Thank you for supporting Good Shepherd Clothing. Each product is prepared especially for your order. Please review the following information before completing your purchase.
ORDER PROCESSING
Most orders are processed and prepared for shipment within 2–7 business days. Processing times may be longer during holidays, product launches, high-volume periods, or due to product availability.
Business days do not include weekends or federal holidays.
SHIPPING AND DELIVERY
Shipping costs and available delivery options are calculated and displayed at checkout.
Once production is complete, most standard U.S. shipments are delivered within approximately 2–5 business days. These estimates are not guaranteed and do not include the order-processing period.
Delivery may be delayed by weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside our control.
TRACKING INFORMATION
When your order ships, you will receive a confirmation email containing tracking information when tracking is available. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
MULTIPLE SHIPMENTS
Items from the same order may be produced or shipped from different facilities. As a result, your order may arrive in more than one package and at different times. You will not be charged additional shipping because an order is divided into multiple shipments.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an error, contact us immediately through our Contact page or reply to your order-confirmation email. Address changes cannot be guaranteed once an order has entered production or shipped.
Good Shepherd Clothing is not responsible for orders delivered to an incorrect address supplied by the customer. Additional charges may apply if an order must be reproduced or reshipped.
LOST, STOLEN, OR DELAYED PACKAGES
Once a package has been transferred to the shipping carrier, delivery is handled by that carrier. Good Shepherd Clothing is not responsible for delays caused by the carrier or for packages marked as delivered that are lost or stolen.
If tracking shows “delivered” but you cannot locate the package, please check around the delivery location, ask members of your household or neighbors, and contact the carrier first.
If your order has not arrived within 30 calendar days, contact us promptly with your order number so we can investigate the shipment.
DAMAGED OR INCORRECT ORDERS
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Include your order number and clear photographs showing the issue and the entire item. After reviewing the claim, we may provide a replacement or refund when appropriate.
INTERNATIONAL ORDERS
When international shipping is available at checkout, customers are responsible for any customs duties, import taxes, or additional fees charged by the destination country. International delivery times may vary due to customs processing and carrier delays.
CONTACT US
For shipping questions, contact us through the Contact page on our website or reply directly to your order-confirmation email. Please include your order number so we can assist you quickly.